Return Policy

Thank you for shopping with A.i Dental Laboratory. We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returning and exchanging products ordered through our website. Please review this policy carefully before initiating a return. By making a purchase, you agree to comply with and be bound by the terms and conditions outlined below.

Eligibility for Returns:

We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Any product that has been customized, personalized, or used may not be eligible for return unless it is defective or damaged.

Initiation of Return:

To initiate a return, please contact our customer support team within the specified return period. We will provide you with instructions on how to proceed with your return. Please include your order number and a detailed description of the reason for the return. Returns made without prior authorization may not be accepted.

 Return Shipping:

The customer is responsible for the cost of return shipping unless the return is due to our error, such as receiving a defective or incorrect product. We recommend using a trackable shipping method to ensure the safe and timely return of the product. We are not responsible for any lost or damaged return shipments.

Inspection and Refunds:

Once we receive the returned product, our team will inspect it to verify its condition. If the returned product meets the eligibility criteria, we will process a refund to the original payment method used for the purchase. Please note that shipping charges are non-refundable, and any return shipping costs will be deducted from the refund amount.

Exchanges:

If you wish to exchange a product for a different size, color, or variant, please contact our customer support team to check availability. Exchanges are subject to product availability and the same return eligibility criteria as outlined in this policy. The customer is responsible for any price difference and the cost of return shipping for exchanges.

Non-Returnable Items:

Certain products may not be eligible for return or exchange due to hygiene reasons or specific restrictions. These may include but are not limited to intimate apparel, perishable goods, and personalized or customized items. Please refer to the product description or contact our customer support team for clarification on the return eligibility of specific items.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on product availability and your preference.

Refunds Processing Time:

Once a return is approved and inspected, we will process the refund within 30-45 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on your financial institution.

If you have any questions or concerns regarding our Return Policy, please contact our customer support team for assistance.