Thank you for choosing A.i Dental Laboratory. This Shipping Policy outlines important information regarding the shipping and delivery of products ordered through our website. Please review this policy carefully before making a purchase. By placing an order, you agree to comply with and be bound by the terms and conditions outlined below.

Order Processing:

Once you place an order, please allow us upto 24-48 hours to process and prepare your order for shipment. We strive to process orders promptly, but please note that processing times may vary depending on product availability, customization requirements, and other factors. We will notify you if there are any delays or issues with processing your order.

Shipping Methods and Delivery Time:

We offer various shipping methods to ensure timely delivery of your order. The available shipping options and estimated delivery times will be provided at the time of checkout. Please note that delivery times are estimated and may be subject to unforeseen delays caused by factors beyond our control, such as weather conditions, customs clearance, or carrier delays. We are not responsible for any such delays.

Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method for your order. The shipping charges will be displayed during the checkout process. Please ensure that you review the shipping charges before finalizing your order. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

Shipment Tracking:

Once your order has been shipped, we will provide you with a tracking number or a link to track your shipment. You can use this tracking information to monitor the progress and estimated delivery date of your order. Please note that tracking information may take some time to be updated by the carrier.

Shipping Restrictions:

Certain products may be subject to shipping restrictions based on your location or local regulations. It is your responsibility to ensure that the products you are ordering comply with any applicable shipping restrictions or regulations in your country or region. If an item in your order cannot be shipped to your location, we will notify you and provide alternatives, if available.

Address Accuracy:

Please ensure that you provide accurate and complete shipping address information when placing your order. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address information provided by the customer. If you need to make any changes to your shipping address, please contact us as soon as possible.

Lost or Damaged Shipments:

While we take utmost care in packaging and shipping your order, unforeseen circumstances may arise during transit that could result in lost or damaged shipments. If your order is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

International Shipping:

We offer international shipping to select countries. Please note that international shipments may be subject to customs clearance procedures, import duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information regarding customs duties and import regulations.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance.